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1. GENERAL
Please read these terms and conditions prior to placing your order. By placing an order with
RAW-motorsport you agree to the terms and conditions stated.
Any reference to RAW-motorsport/Company/Seller/We/Us shall mean RAW-motorsport
Coopers Yard, Shripney Road, Bognor Regis, West Sussex PO22 9LN who sell or supply specialist motor parts in the course of their trade or business.
Any reference to You/Buyer/Purchaser shall mean the person detailed on the sales invoice.
We are suppliers of mainly non-standard items. This means
that, by their very nature, the parts we supply may not be a straightforward DIY fit. In some cases, modifications or adaptations may be required to
achieve an acceptable fit. We therefore recommend that parts we supply should be fitted by a suitably qualified person.
We are committed to
protecting your privacy. We only use the information we collect about you lawfully (in accordance with the Data Protection Act 1998). See our privacy
page for further information.
These terms and conditions do not affect your statutory rights as a consumer. Transactions are governed by British
Law and any dispute in transactions will be settled by British Law.
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2. ORDERS
Orders placed via our online shop are mere offers to purchase and shall not be accepted or binding upon us
until confirmed or acknowledged in writing by us by means of invoice or statement. The automatically produced order confirmation email is purely
an acknowledgement that you have submitted your order and allows you to check that you have entered all information correctly.
We retain the
right to cancel any order at any time. If payment has been made, we will provide a full refund immediately.
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3. PAYMENT
We will not despatch goods or put goods on back order until payment is received in full. Payment can be
made by credit/debit card, cheque or bank transfer. See our payment page for further information.
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4. PRICES
We do our best to keep all prices and information on this web site up to date. However, occasionally
information from our suppliers can change at short notice, so we must reserve the right to alter specifications and prices on the web site at short
notice. In the rare event that the price of an item ordered through the on-line shop has changed we shall endeavour to hold to the price shown at the
time of ordering. However, in cases where there is a substantial increase we shall contact you to agree a new price before accepting payment. If you do
not wish to agree to the new price then we reserve the right to withdraw from the transaction.
Very occasionally we can make a mistake in email or
phone quotations. We reserve the right to correct these and will always inform you before proceeding with your order. We are not bound to the price quoted
at time of ordering until you have received both the goods and an invoice.
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5. DELIVERIES
When we quote delivery times it is in "working days". This means any day excluding Saturday,
Sunday and public holidays. We shall inform you immediately if we are informed of any delay and will inform you of the new delivery date. Please note
some items are special order and can take up to 30 working days.
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6. SHORTAGES & DAMAGE IN TRANSIT
Once you or the person receiving the goods on your behalf has signed for them you
have accepted that the goods are undamaged and that everything on the invoice/packing slip has been received. If goods are damaged and you inform us
after signing for them we may not be able to make a claim from the couriers. Please inspect the goods as soon as possible after receipt and notify
us immediately if there is a problem. If it is likely that you will not be the person signing for the goods (such as deliveries to a work address)
it is your responsibility to ensure that the person signing knows what they are doing.
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7. RETURNS
Unwanted goods for return must be notified to us in writing within 7 days of receipt. We reserve the right
to refuse returns if notified outside this period. The cost of returning the goods safely to us is your responsibility. We may not be able to accept
back non-faulty goods that have been supplied to your specific order or damaged during transit or fitting. Goods must be returned in a re-saleable
condition. Some special order items correctly supplied may not be returnable depending on the manufacturer's policy on returns.
Where goods are
alleged to be defective, the purchaser agrees to return such goods for inspection and report (without us replacing the said goods prior to such inspection).
The purchaser also accepts that it is reasonable to inform us of any interruption, defect or other failure prior to contacting independent third parties
or incurring expense and, in addition, to allow us to remedy the defect, failure or interruption.
Please see our returns page for further
information.
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8. WARRANTIES & GUARANTEES
All guarantees for products are provided entirely by the manufacturers/UK importers
and are subject to their terms and conditions. If you wish to pursue a warranty claim, we shall act on your behalf and shall treat all claims as a matter
of urgency. Some goods will need to be returned directly to the manufacturer, some will need to be returned to us. Please always contact our sales office
first to confirm. Goods returned under warranty must be accompanied by a valid proof of purchase and must be returned carriage paid. If a manufacturer
decides that a warranty claim is not valid then we will not be liable for any compensation. We will not accept any liability for any labour or associated
costs involved in a warranty claim.
Parts modified or adapted by the purchaser will not be warranted by the manufacturer nor shall RAW-MOTORSPORT
be liable for any failures resulting subsequent to modification as a result of such modification.
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9. LIMITATIONS UPON LIABILITY
We aim to ensure that all information on our web site is correct. However, we cannot
be responsible for the use of the information given.
Advice given by RAW-motorsport staff on the telephone or by email is based entirely upon
information given by the purchaser with no inspection undertaken. As such, all advice given is indicative only and should be checked by the purchaser
prior to order. Where advice is given after visual inspection by RAW-motorsport staff, such advice shall amount to an opinion only.
Goods are
supplied only to correspond to the purpose for which goods of that kind are commonly supplied and not alternative uses to which they may be put. No
liability for failure will be accepted by RAW-motorsport for such alternative use, amendment or modification.
We always do our best to deliver
goods within the timescale quoted at the time of ordering but sometimes there can be a delay which is outside our control. As such, any dates we specify
for the delivery of goods are approximate only and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for
delivery of the goods. (We strongly recommend that you do not make arrangements to have parts fitted until they have arrived. We will not be
held responsible for any charges incurred if such arrangements have to be cancelled due to a delay in delivery.)
All goods are subject to
availability. If we do not supply the goods for any reason your credit card will be refunded the full amount. RAW-motorsport will not be responsible
for compensating you for any other losses which you may suffer if we do not supply the goods.
Goods may not be compatible with vehicles which
have been modified, adapted or altered. Where goods ordered by the Purchaser are not compatible by reason of modification, adaptation or alteration,
we may accept such goods back into stock entirely at our discretion and will either issue a refund or credit to the purchaser except where goods
are specifically ordered for the purchaser where no such refund or credit will operate.
Under no circumstances will RAW-motorsport be held
liable for any fitting charges incurred by the purchaser. It is the purchaser's responsibility to ensure he has the correct parts prior to fitting.
This can be as simple as comparing shape and size of the new items with the parts to be removed from the car. In the rare event of an item being
defective we shall act on the customer's behalf to obtain compensation for fitting charges from the manufacturer/UK importer. If the
manufacturer/importer refuses compensation then we shall not be held liable.
No liability is accepted by RAW-motorsport where purchasers
attempt to modify or install components where it is known or ought reasonably to be known to the purchaser that the part is incorrectly supplied or
otherwise not in accordance with the order.
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